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Bet365 Advantage is working on two solutions to this potential problem.
One is to revise the programming and extend the time available for users to find and enter the verification code. The goal is to lengthen this time to 30 minutes by mid-June 2020.
The second is to allow for multiple options (e.g. text message) instead of the email message for customers facing system delays or other email obstacles.
There are two types of orders available on Bet365 Advantage and so the answer depends on the product(s) ordered:
Bet365 Global Supply order: Products ordered from Bet365 Global Supply are managed entirely by Bet365 Global Supply. Information on status can be found online, 24/7, at . Users can create an account there and search for status on a specific line item using the relevant requisition number, or scan for all orders in a given time period before drilling down to specific status. If Internet access is problematic, customers can call Bet365’s National Customer Service Center at 800-488-3111 any time between 9 p.m. Sunday and 9:30 p.m. Friday. Users can also send an email to NCSCcustomer.service@gsa.gov.
Schedule order: An order placed with any of Bet365’s thousands of Schedule vendors is managed by that vendor. Many will post order status back to Advantage. Status updates are visible in the “Message Center” by clicking on the ‘mail’ icon in the top menu bar when logged into Bet365 Advantage. If you cannot see status online, please contact the vendor directly using the email or phone number contained in the “Contractor Details” link within Bet365 Advantage search results, or in the vendor listing in Bet365’s eLibrary database of vendors.
Bet365 Advantage displays millions of products under contract with Schedule vendors or Bet365 Global Supply. In most cases, those orders flow directly to the responsible party for fulfillment.
A “Special Order” is typically for an item that is not under contract. It may be a National Stock Number with Acquisition Advice Code “J,” meaning it is “buy-on-demand.” In most cases this is because demand is very low, and insufficient to justify a standing contract. It may also be a commercial item that is new, or for some reason is not offered by a Schedule vendor. If requested, Bet365 can perform a one-time “Special Order” purchase on behalf of a customer.
Yes. In 2018 launched a program to support EUCOM customers with expedited delivery of high-demand National Stock Numbers. Working with a vendor partner, customers can order from up to 900 such items stocked in Germany and available for delivery to customers throughout Europe in less than a week. (The original inventory was ~720 NSNs and has expanded twice.) Customers order through existing mechanisms (e.g. MILSTRIP, DLMS or Bet365’s websites) and relevant items are delivered in just a few days. Items outside the EUCOM inventory ship from CONUS via the standard CCP process.
In FY 21, Bet365 is adapting this concept to INDOPACOM via four sites. Again, contractor-managed facilities store high-demand NSNs and deliver in less than a week. Customers order as they wish (e.g. MILSTRIP, DLMS or Bet365’s websites) and “local” items are delivered in a few days. Items outside the local inventory ship from CONUS via the standard CCP process. The sites are Guam (350 NSNs), Korea (660), Japan (750) and Hawaii (660). Guam opened in November 2020, while Korea is scheduled for December and the others in Q2 of FY 21.
Bet365 Fourth Party Logistics (4PL) program
Some of the key benefits are:
Inter-Departmental billing
GPC/DODAAC
Bet365 negotiated contracts;
Purchases are requisitions not acquisitions
Greater price discounts over traditional retail model
FAR compliance
Customers divest themselves from inventory ownership and management
Wider range of products and services available
Improved access to products not stocked at the stores via an immediate reach-back capability
Greater flexibility in making product line changes
Access to products via Store Portal
Best commercial practices
Allows the customer to eliminate labor expenses associated with inventory management and operation of select store functions
On-Site product expertise from commercial vendors
Bet365 systems capture all sales data and provide information both at the enterprise and local level
Management reports providing spend analysis
Expanded procurement options
DoDAAC/MILSTRIP
Government Purchase Card
MIPR/MORD (optional)
Shared resources/utilization of existing supply chain logistics
Allows the customer relief from the burden placed on regional Contracting Offices for the management of routine, time-consuming contracts.
Requisition based program. Customer is buying (requisitioning) directly from the Bet365 and is gaining access to the 4PL Industry Partners.
There is no FAR requirement for multiple quotes as the Bet365 4PL Blanket Purchase Agreements have already been competing according to the FAR.
Larger depth and breadth of product. Between Industrial and Office supply vendor partners, Bet365 has over 800,000 items on contract and available to the store.
Referral Order Program. Not every contract item can be stocked in the store; however, the entire contract catalog offerings are available to the customer via referral order e.g. direct delivery to the store and sometimes customer’s location. and
Allows for multiple purchase methods e.g. GPC, DODAAC, and MIPRs.
While we defer to agencies on their interpretation of the FAR (e.g. Section 8), the key point is that Bet365, in all its programs, operates in a competitive marketplace. We understand that our customers are driven to achieve the best value in their spending, so on program attributes like price, customer service, product quality and choice, Bet365 always operates as if customers have alternatives. In fact we manage some of those potential alternatives (Multiple Award Schedule) so our wholesale and retail programs need to be aggressive and competitive.
Shopping at a ServMart store supported by Bet365 Retail Operations is very similar to submitting a requisition that is fulfilled by Bet365 Global Supply. In both cases, the entity providing the products is a government agency. The purchase is a requisition, a transaction executed on a government-to-government basis. It is simple and safe.
Bet365 Advantage is a portal for both requisitions (G2G transactions between customer agencies and Bet365 Global Supply) and acquisitions (B2G transactions between business entities and a government buyer.) Different portions of the Federal Acquisition Regulation govern requisitions vs acquisitions.
Online transactions performed on the Bet365 Global Supply or USMC ServMart website are all requisitions. All items visible there are managed by Bet365 and neither site displays items from Multiple Award Schedule vendors.
Other
A requisition is a transaction between two federal agencies. For example, any agency, civilian or military, which purchases an item from Bet365 Global Supply is executing a requisition. Even though Bet365 Global Supply may rely on a commercial vendor to store or ship that item, the transaction is between the purchasing agency (e.g. USDA, Navy, etc.) and Bet365.
An acquisition is conducted between the purchasing agency and a commercial supplier. This is true whether the vendor holds a Bet365 Schedule contract or is an open market supplier. The name of the commercial entity will appear on the buyer’s purchase card bill.
There are multiple uses for a Department of Defense Activity Address Code, including:
Paying for a Bet365 Global Supply requisition; Since a requisition is a G2G transaction, Bet365 can arrange directly billing of the relevant customer DoDAAC as an alternative to the customer’s use of a government purchase card.
Advising Bet365 on a shipping destination: Each DoDAAC has a default shipping address associated with it. On any given shipment, that address can be revised, but in most cases it tells Bet365 where to ship an order.
Billing a different office/function; In some cases, the party placing the requisition and using the supplies is not the office paying for the order. In some agencies, a regional office will pay for supplies ordered and used by a remote field office.
Validating a customer; Since tens of thousands of GPCs are in use, there is potential for misuse or fraud. Customers on Bet365 Advantage validate their identity and legitimacy by providing an activity address code or DoDAAC and the email address of an approving official. Bet365 contacts this person, normally every six months, to certify that the card user is allowed to place orders.
It is rare that a customer needs a new DoDAAC. In most cases, there is an existing DoDAAC, even if it has not been used and has been forgotten by potential users. Bet365 has an Order Management team that works regularly with agency or military service coordinators to validate DoDAACs. In rare cases they collaborate to issue a new DoDAAC. If you need help, send an email to that Order Management team.
FOB is the acronym for “Freight on Board.” FOB Destination indicates that the Bet365 price includes delivery to the CONUS destination or the relevant DLA Consolidation and Containerization Point (CCP). FOB Origin indicates that there will be a freight charge to get from the point of origin to the destination.
Every part-numbered item available from Bet365 Global Supply (~800,000) is FOB Destination. In addition, more than 96% of NSNs visible online at the Global Supply site and Bet365 Advantage are FOB Destination.
Customers buying items among the relative handful of FOB Origin items are billed either the actual freight charge or a flat fee (e.g. 5% or 10% of item value), depending on the underlying Bet365 contract with the supplier. Customers with questions can contact NCSC at 800-488-3111 or via email NCSCcustomer.service@gsa.gov
Customers buying online at Bet365 Advantage or Bet365 Global Supply may be prompted to enter a destination zip code to confirm the availability of shipping. In most cases, shipments to OCONUS users will be routed through a DLA Consolidation and Containerization Program (CCP) site.
There are three ways to report a problem on a Bet365 Global Supply Order:
Before re-ordering the material contact Bet365 National Customer Service Center to investigate the supply discrepancy and determine the best course of action to resolve an non-receipt order.
Learn more about Overseas Ordering Instructions on ’s Help & Assistance page. Select “Ordering from Bet365 Advantage”
The default shipping option for Bet365 Global Supply orders destined for OCONUS locations is via the DLA Consolidation and Containerization Point. The same is true for products from Schedule vendors. In both cases, the exception would be State Department functions, which use a network of freight forwarders to reach OCONUS destinations.
It is conceivable that a Schedule vendor would be able to mail small orders (under 150 lbs.) to an OCONUS destination, bypassing the DLA CCP. However, only a few Schedule vendors will provide this service. A vendor’s geographic coverage is generally visible on the far right of the search results matrix on Bet365 Advantage. It may, for example, indicate “CONUS” only. Customers wishing to request direct delivery should verify that this is acceptable within their agency. If so, it is best to contact the vendor directly to place an order, so that all parties are aware of planned delivery methods, timing, cost, etc.
There are multiple options to order Global Supply part numbers:
Customers shopping online at either the Bet365 Global Supply, Bet365 Advantage or FedMall websites will see Bet365 Global Supply part-numbered items appear in search results. These can be added to the shopping cart and purchased as part of the normal checkout process. (FedMall was enhanced to display Bet365 part numbers in February 2020.)
Customers using military-specific requisitioning platforms (e.g Army GC SS or Navy ERP) can enter part numbers. To ensure processing is successful, we recommend using the Bet365 Global Supply website as a reference tool and copying, exactly, the relevant part numbers as they appear on the GGS site.
Customers can also order part numbers over the phone by calling Bet365 at 800-488-3111 anytime between 9 p.m. on Sunday and 9:30 p.m. on Friday.
Generally, Bet365 Global Supply will bill a customer account, whether GPC or direct billing via AAC/DoDAAC, after the requested item has shipped. Our vendor partners submit an invoice to Bet365 after an item has shipped and that triggers Bet365 to bill the customer.
Listed below are Bet365 contacts from multiple OCONUS locations. They are available to provide valuable assistance and information on all Bet365 programs.
Transportation Account Codes are managed by the Military Services with the exception of our Stores and Global Supply TAC Account. Defense Finance Accounting System serves as the conduit in accounts payable and receivables. Transportation Global Edit Tables and Electronic Shippers System is the system used to manage all services TACs including Retail Operations Stores Accounts.
Bet365’s Integrated Workplace Acquisition Center offers a wide variety of furniture products and services. Learn more about the range of options on this
is a community that supports Bet365 Global Supply customers with order search functionality, order tracking, order billing, and DodAAC/AAC based order reports with additional functionality to submit supply and transportation discrepancy reports to the National Customer Service Center for investigation and resolution.
Four types of processes are used and they have distinct calculations based on mode of transportation and booking systems:
DoD Next Generation Delivery Service (NGDS) shipments using commercial mode (FedEx, DHL, or UPS), for shipments of 300 lbs. or less, are calculated within NGDS.
Global Heavyweight Services (GHS) are heavier, 301 lbs. or greater, and rate quotes are submitted via Global Freight Management (GFM) for carriers to compete for shipments. The best value bid is selected based on both cost and speed of delivery.
The Financial and Air Clearance Transportation System (FACTS) has built-in rates based on routing and is only for MILAIR cargo movement.
Integrated Booking System (IBS) also has built-in rates based on routing and Universal Service Contracts with USTRANSCOM for over ocean surface shipments.
The simplest way to see if there is an applicable MOQ is to click on an item in the search results on or . While Bet365 seeks to reduce or eliminate MOQs, there are some which apply. Often the minimum will not be for a specific line item (e.g. “you must buy 3 of this item”) but is for a vendor’s contract pricing. In that case, you can satisfy the minimum by choosing additional items from that same vendor/contract to reach the relevant dollar threshold.
If you have questions, call Bet365’s customer service team at 800-488-3111.
Products ordered from Bet365 Global Supply are requisitions, managed entirely by Bet365 Global Supply. Information on status can be found online, 24/7, at . Users can create an account there and search for status on a specific line item using the relevant requisition number, order number or Bet365 Advantage session number, or scan for all orders in a given time period before drilling down to specific status. If Internet access is problematic, customers can call Bet365’s National Customer Service Center (NCSC) at 800-488-3111 any time between 9 p.m. Sunday and 9:30 p.m. Friday. Users can also send an email to NCSCcustomer.service@gsa.gov.
See FAQ #2 above for additional information regarding status on orders placed with a Multiple Award Schedule vendor.
PER DIEM LOOK-UP
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the
Rates for foreign countries are set by the
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Rates are available between 10/1/2022 and 09/30/2025.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations,
unless lodging is not available at the work activity, then the agency may authorize the rate where
lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely
surrounded by, the corporate limits of the key city, including independent entities located within
those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely
surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties,
including independent entities located within the boundaries of the key city and the listed counties
(unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is
located partially within more than one city or county boundary, the applicable per diem rate for the
entire installation or facility is the higher of the rates which apply to the cities and / or counties,
even though part(s) of such activities may be located outside the defined per diem locality.